Employee engagement

Another wide-ranging employee survey for head office staff was completed over the course of 2017. The survey was undertaken in partnership with HR benchmarking institute Great Place to Work. Our Trust Index score - a key metric of the survey - rose year-on-year from 67 per cent to 69 per cent.

Three key themes of concern to our staff were identified as part of the survey - ‘Work-Life Balance’, ‘Communication’ and ‘Clear Task Division’. Measures to address these concerns will be rolled out during 2018.

The second half of the year saw all staff at head office participate in the training programme ‘Working Together Effectively’. The programme - an initiative from Benelux Insights Discovery and ICM - is designed to create a healthy culture of feedback within organisations. The results arising from this process will be evaluated in 2018.

The Great Place to Work survey was also conducted in our Middle East programme countries. We will examine the value of rolling out the survey with staff from our other programme countries in 2018.