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Complaints Policy

War Child strives to respond to complaints within two working days, in which we succeeded in 99 per cent of all cases. Our policy concerning complaints is available on our website.

In 2017 we received 97 complaints related to our fundraising - 49 fewer than we received in 2016. This decrease can be attributed to our decision to focus our activities on ‘tried and tested’ fundraising methods - unlike the year before where we trialled various new initiatives.