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Our core HR guidelines and procedures were strengthened over the course of 2017. Our new HR Policy was formally approved in April 2017 following an extensive internal feedback process. The document draws upon elements of our 2016 HR strategy, the War Child Core Values and the global Core Humanitarian Standards initiative.

We launched the new Human Resources (HR) Handbook for our country offices during the summer of 2017. The handbook expands upon key elements of the HR Policy with a particular focus on our programmes. We will work to further develop this resource - through a process of implementation and learning by auditing - over the course of 2018.

A ruling of the HRM Handbook is the setting of a competitive salary scale by using benchmarking (preferably carried out by global provider Birches), comparing relevant other INGO’s. This is undertaken by Country Offices as well as in Amsterdam office. The targeted labour market position is at 50th percentile. In addition a systematic approach is used to determine the actual salary of an individual employee, weighing one’s experience to a certain amount of steps in the salary scale of a job. Annually sources like benchmarking and statistical info are used to determine the indexation of the salary house. In Amsterdam this was 0.5% in January 2017.

We also overhauled our Terms and Conditions (T&C) for Expatriates over the course of the year. New terms and conditions - with a new net (instead of gross) salary structure - will be in place as from 1 January 2018. We drew on both outside expertise as well as internal feedback to develop this policy document.

Further formalisation of processes took place over the course of the year - including improved Lines of Approval (for Head Office vacancies and contracts) and the development of standard recruitment interview formats.